Privacy notice

Last updated: 14 November 2026

This notice explains how Irina Bejan, trading as Irina Therapeutic Massage, a self-employed massage therapist based in South Oxhey, Watford ("I", "me"), uses your personal details when you get in touch through this website, by WhatsApp, by phone or by email. I am the controller of your data.

What I collect

When you use the booking form I receive your name, your phone number and/or email address, the massage and length you would like, and anything you choose to tell me about your health: the area that needs work, since when, any recent injury or operation, and whether a doctor or physio has advised massage. When you message or call me I see your phone number and anything you send.

Health information

Details about your health are special category data. I only use them, with your explicit consent (the tick box on the form, or what you tell me yourself), to prepare a massage that is safe and right for you. You can withdraw your consent at any time by telling me.

Why I use it

Only to reply to you, to arrange your appointment and deposit, to carry out the massage safely, and to keep the records a business has to keep. The legal basis is taking steps at your request before a contract and, once you book, the contract itself; for health information, your explicit consent.

Who sees it

Only me. The form is delivered by email through a service provider that processes it on my behalf, and the website is hosted by Cloudflare. Your details are not sold and are not used for advertising.

How long it is kept

Requests that don't become a booking are deleted within 12 months. Client notes and payment records are kept for as long as UK tax and insurance rules require, then deleted.

Analytics and maps

Google Analytics and the Google map only load if you allow them. See the cookie notice.

Your rights

You can ask for a copy of your data, ask for it to be corrected or deleted, or object to how it is used. Write to irinabt03@gmail.com. If you're not happy with the answer you can complain to the Information Commissioner's Office (ico.org.uk).